How Does Crytico Work – Part 1: Rate and Review products and services

We’ve received some interesting questions since “opening our doors” in September of 2014.  Crytico.com is a multi-faceted website and while reviews is at its core, the site has so much more to offer.  In the age of social media and being able to tap into information in seconds, why should the mobility industry be any different?

Review us on Crytico - Mobility Reviews

The first in our multi-part series is writing reviews:

Rate and Review a local mobility dealer / provider

Buying any type of mobility equipment involves an experience with a local retailer, which are called a “provider” or “mobility dealer”.  Whether you’ve purchased a mobility scooter, portable ramp or wheelchair van, you’ve done business with at least one local mobility provider.  How was your experience with them?  Did the recommended product fit your needs and budget?  Do they treat you with respect and put you first?  Regardless of your answer, telling your peers about your experience will help steer them in the right direction.  Whether you would recommend or tell someone to stay clear of your local dealer, it’s valuable information that we’re sure you wish you had prior to buying from them.

How do I rate and review my local dealer?
1. Go to www.crytico.com
2. Click “Register” at the top right of the page.  Since every reviewer is authenticated for legitimacy purposes, everyone must register with Crytico.
3. Log into Crytico with the username / password you created
4. From the Crytico home page www.crytico.com enter your zip code into the “Find and Review Local Dealers”
5. Find your dealer/provider in the list of dealers and click on their location
6. Enter in a star rating from 1-5 (1 being the worst and 5 being the best)
7. Give your review a title like “Outstanding Service” or “Not Recommended” etc.
8. Lastly, write your review and hit the submit review button
9. You will get an option to share your review on Facebook which we recommend

Rate and Review your mobility products / devices

You may own one mobility product like a home stair lift.  Or, you may own dozens of mobility solutions like a wheelchair, transfer seat, driving controls, accessible truck, etc.  Crytico gives you the opportunity to rate and review any and all of your mobility products.  Do you love a certain feature of your wheelchair that you want to rave about?  Does that home ramp make your life and home easier to manage?  Are you driving with hand controls?  Any feedback you have is vital to future consumers of those products.  Help your peers find great products or stay away from bad products by leaving your feedback on Crytico.

Bruno Stair Lift

Bruno Stair Lift

How do I rate and review my mobility device / product?
1. Go to www.crytico.com
2. Click “Register” at the top right of the page.  Since every reviewer is authenticated for legitimacy purposes, everyone must register with Crytico.
3. Log into Crytico with the username / password you created
4. From the Crytico home page www.crytico.com you can enter the brand name or manufacturer into the search bar at the top of the page.
5. Find your product in the list that appears and click on it
6. Enter in a star rating from 1-5 (1 being the worst and 5 being the best)
7. Give your review a title like “I love my handicap van” or “Not Recommended” etc.
8. Lastly, write your review and hit the submit review button
9. You will get an option to share your review on Facebook which we recommend

As a consumer, you know how confusing the process of buying mobility equipment can be.  Help your peers by rating and reviewing products and services in the mobility space.

Coming up in Part 2 – Reading Reviews on Products and Services

 

Crytico.com – The Yelp of Mobility

Tea, SD – January 1, 2015  Launched in September, Crytico.com is the first and only review website that is 100% related to mobility products and services that mobility dealers provide.  December marked an end to the pilot phase of the site which was an integral part to the overall framework and foundation of the website. One major milestone celebrated during this pilot phase was surpassing 1000 consumer reviews.

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During the pilot phase, feedback was gathered from participating manufacturers, mobility dealers and customers to ensure the final version of the site is easy to navigate, informative and most importantly, a positive experience for the customer.  An Advisory Board, made up of industry professionals, was formed to assist the pilot phase and will remain in place through the launch of the website.  The Advisory Board’s purpose is to strengthen Crytico.com and the community it serves. The Board exists to advise, assist, support and advocate for Crytico.com, it’s users and partners.

Crytico Advisory Board

“Crytico.com was built for consumers get unbiased information on products unique to them,” said Monique McGivney, a mobility advocate for Crytico.   “Never in the history of the mobility industry has there been one website to display information on every product that our industry serves, which is estimated to be over 5,000.  In addition, this is the first review site designed specifically for consumers with mobility challenges, so we are cognizant of the website functionality; the customer experience is of utmost importance.”

Consumers are able do one of two things on Crytico.com; write and/or read a review.  Reviews can be written on mobility equipment dealers and the services they provide as well as a variety of mobility products like hand controls, home stair lifts, manual or powered wheelchairs and wheelchair accessible vans.  Then in turn, customers who are in the market for a product or service can read those reviews and hear what their peers have to say.  Each reviewer on Crytico.com is contacted to ensure their review is authentic and legitimate.

About Crytico

Crytico.com was created by industry experts who have worked in the mobility product arena for several decades, recognizing a void of opinions on products and services customers purchase. Crytico.com is the first and only premier review site that is 100% dedicated to mobility products and services mobility dealers provide. For more information contact Monique@crytico.com.

 

 

Mobility is Most Common Disability Among Older Americans

According to a recent Census Bureau Report, “Nearly 40 percent of people age 65 and older had at least one disability, according to a U.S. Census Bureau report that covered the period 2008 to 2012. Of those 15.7 million people, two-thirds of them say they had difficulty in walking or climbing.

Difficulty with independent living, such as visiting a doctor’s office or shopping, was the second-most cited disability, followed by serious difficulty in hearing, cognitive difficulty, difficulty bathing or dressing, and serious difficulty seeing.”

U Step 2 Walker

U Step 2 Walker

We thought a great compliment to this article would be to educate you on some products for this large population of people with mobility issues.  In addition, you can read some reviews from people who own the products to get an idea of their opinions.

Personal Mobility Products

  • U Step 2 Walker – The company’s website says, ” We created the U-Step 2 to increase your independence. The secret is in our patented U-shaped base. Its ultra-stable foundation braces you in every direction. It is not like pushing a typical walker. Instead, the U-Step 2 surrounds you and moves with you. You will feel as stable as you would feel holding onto another person’s arm.
  • Go Go Scooter by Pride Mobility – “The Go-Go Elite Traveller® offers unbeatable ease of transport, tight space maneuverability, and gives you the versatility to change its color, and your style, in a snap with interchangeable shroud panels. The Go-Go Elite Traveller’s compact size allows it to negotiate narrow hallways and tight spaces while also providing stable outdoor performance.”
Bruno Residential VPL

Bruno Residential Lift

Home Mobility Products

  • Suitcase Ramp by EZ Access – “The Suitcase Singlefold AS Ramp – this portable single-fold ramp is one of our most user-friendly portable Suitcase ramps.  After taking out two hinge pins, users are able to easily separate the portable single-fold ramp into two lightweight sections with ergonomic handles.”
  • Bruno Residential Vehicle Platform Lift – “Sometimes called a porch lift, Bruno’s rugged and reliable wheelchair lift is a residential lift that provides efficient access to a raised deck, porch, or even floor to floor access inside your home. Designed and built by Bruno’s master artisans, a Vertical Platform Lift offers safe, dependable service that reflects the unit’s simplicity of design and operation.”
VMI Northstar E Wheelchair Van

VMI Northstar E Wheelchair Van

Mobility Vehicle Products

  • VMI Northstar E Wheelchair Van - “VMI’s Northstar E is the industry’s first manual side-entry, in-floor ramp conversion for the Dodge Grand Caravan. Designed with the caregiver in mind, this new VMI product is available for purchase from more than 265 VMI dealers worldwide.”
  • Toyota Auto Access Seat – “The Toyota Sienna is now available with the industry first factory installed power rotating lift-up Auto Access Seat. Toyota is the only automobile manufacturer to offer this passenger-friendly mobility model, built in the United States at our Indiana manufacturing plant.  The seat rotates ninety degrees then extends from the vehicle and lowers to a convenient transfer height, making for easy entry and exit.”

These are just six options and possibilities to help older American’s with their mobility issues.  On Crytico.com, we have thousands of products to view and inquire about as well as read reviews from your peers.  If you do not see a product you want or need, let us know at info@crytico.com.

How To Write a Thorough Online Review

For some people, the thought of writing an online review is scary and intimidating.  We wanted to share some tips to help you overcome any obstacles you may have with writing a review.  Remember that online reviews are merely your opinion, and everyone’s opinions are different; not better or worse, just different.  Reviews don’t have to be “perfect” but they should be genuine and factual.  Your opinion matters and is important to share with your peers, just as other reviews were integral in your search of products and services.

Here is a great article on How To Write an Online Review and it says, “Every good online review should include a few things, including the Who, What, Why, When, Where and How of your experience. It’s also important to keep other customers in mind when you sit down to write your review. Think about what you look for in online reviews and write in a similar manner.”

Mobility Review

In another informative article, How Writing a Good Review Can Help a Business You Love, it says, “If you ever have had a really bad experience at a restaurant, doctor’s office or other business, you may have quickly gotten online in order to write a negative review of the company or product so that you could warn others.  When you have a pleasant experience at a business, however, you might not think about doing so, but you should.  Positive reviews are just as important as negative ones, and writing good reviews can really help out a business that you love.”

Crytico Tips:

  1. Think before you write – whether your review is positive or negative, using the 24 hour rule is always a good idea to ensure you have some time to thoroughly think out what you want to say. You want your review to be helpful, collect your thoughts and take your time.
  2. Include important information and leave out the fluff – what specifically made your experience with a product or service great or not so great?  What features delight you or frustrate you?  If you owned the business in which you are reviewing, what would you like to know from your customers?
  3. Accuracy – keep in mind what exactly you are reviewing and focus on that specific product or service.  If you are reviewing a local mobility provider, ensure you are separating product issues that may be beyond their control and focus on the service they provide you irregardless of a product performance.  If you have a product you would like to review, find that product on Crytico.com and write an additional review on your experience specifically on that product.  There are many products that are “add on” equipment, like transfer seating or wheelchair conversions on minivans.  These are products that were added onto a van, like a Honda Odyssey or Dodge Grand Caravan.  Try to review only the mobility equipment that you purchased or had installed vs. the original car or van that it was put on.  The original vehicle is made by Honda or Dodge and many features are not in the control of the “add on” equipment manufacturers like VMI or Bruno.  If you are reviewing a wheelchair accessible van, focus on the features of the ramp, wheelchair maneuverability, etc. and things that are unique to the conversion.
  4. Uniqueness – some usefully information is what makes your experience unique to you.  Because Crytico is a website filled with products and services for people with mobility related issues, tell your story.  Are you a C4 Quadriplegic, or are you just needing a little help getting around?  These types of details will help future consumers of the product or service you review more educated since we know each person with a disability or mobility issue are very unique.  Click here to read a great review where someone described how they use a particular product.
  5. Timeframe – are you writing a review on a new product or used?  Did you visit the dealer/provider recently or was your experience in the past?  This information is very useful to future consumers as products and businesses are constantly changing and improving.

electronic word of mouth

Your voice and opinion is important; not only to future consumers of products like wheelchairs, stair lifts or wheelchair accessible vans, but also to the providers who sell them and the manufactures who make them.  Write your review today on Crytico.com!

My First Online Review!

For those seasoned online reviewers, do you remember the first review you posted on Yelp, Amazon, TripAdvisor, etc.?  What spurred you to take the time to write the review; did you have an incredible experience or did the restaurant/product fall short of your expectations?

As more and more reviews are coming through Crytico.com, it made me reflect back to my first online review.  As a lover of all things social, I hadn’t written an online review until last year, which is strange.  I asked myself why I hadn’t written reviews online, because I definitely read them before heading out to a new restaurant or purchasing new headphones, etc.  Did I not want the Websites to have my information?  Did I not want to get spammed with a bunch of junk email?  To this day, I am not sure of the reason, but the point is mute since I am now an avid online reviewer!

yelp and amazon reviews

My first review came after a wonderful experience at a neighborhood bar & grill while I was traveling for work.  I was staying in an area close to the Milwaukee airport which was littered with hotels.  There was only one decent restaurant in walking distance of all these hotels, and it was okay.  I went the first night and the whole crowd was travelers from the hotels in the area.  I really didn’t have any complaints, except I wanted something more authentic to Milwaukee; not just a restaurant that caters to one time guests and business travelers.

Mobility Reviews

On my second and last night in Milwaukee, I went online and did a search of other restaurants in the area and I found a neighborhood bar and grille that was a little over a mile away.  I went onto Yelp and read the reviews and decided to check it out.  The place wasn’t anything great, but it didn’t portray itself to be anything other than a neighborhood bar and grille, which is what I wanted.  I sat at the bar and enjoyed the lively conversation among the customers and the football that was on tv.  I ordered my food and a drink and by the time I left, I felt as if I was one of the family.  The food was okay, the ambiance was so-so, but the people is what made my experience so wonderful.  I felt that I would be doing my fellow travelers a disservice if I didn’t write a review on this place.

Use Crytico.com to tell your peers about products and services that make your lives a little more mobile!  Do you have a stair lift in your home that has made your 2nd floor easy to access?  How has your scooter or wheelchair made your life easier?  Tell your peers on Crytico.com.

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