Helpful Tips When Shopping for Mobility Products

Whether you are in the market for a walker or a wheelchair accessible vans, shopping for mobility products can be overwhelming and frustrating at times.  It can also, and should be, interesting and fun.  We’ve created some helpful tips for you to use when you start your search for any type of mobility solution.

mobility reviews

Getting Started
Get yourself a notebook or create a folder on your computer/tablet so you can stay organized.  Firstly, do some initial research online for the product you are in the market for and list the various manufacturers you find.  For example, if you are in the market for a home stair lift, do some google searches on “home stair lift manufacturer”.  Write the manufacturers, their website URL’s and phone numbers in your notebook.  Secondly, do research on the various products made by those manufacturers you identified.  For example, do you need a curved stair lift vs. a straight stair lift?   Do you want a side entry wheelchair van or a rear entry accessible van?  Then eliminate any manufacturers that don’t make exactly what you need. Next, call the manufacturers you have left on your list and ask them questions like:
1. Do you have a local dealer in my area?  If so, get the information and write it down; get the dealer/s website URL and phone number.  We also suggest getting multiple dealers so you can get multiple quotes.
2. What makes your product better/different than your competition?
3. What is your warranty and how does the process work in the event something goes wrong?
4. What is your MSRP pricing?

Remember to take notes for each person you talk to and ask each manufacturer the same questions so you can compare the information you gathered.  Get their name, the date and time you talked with them, highlights of your conversation, etc.  You’ll be surprised how taking a little bit of time to document everything will make things so much easier in the long run.

wheelchair van review

Insurance
Call your insurance company/companies as some mobility products can be covered by medicare, medicaid and private insurance.  Again, take notes for who you talked with, when and the highlights of the conversation.  If you are in he market for wheelchairs, or other durable medical equipment the insurance part can be very confusing so the more organized you are, the better.

Organizations
If you have a disability that has a national organization like Multiple Sclerosis Cerebral Palsy or Paralyzed Veterans of America, contact them as they may have resources and funding assistance available.

Reviews
Now that you have information on the products you want to investigate further, the dealers that support those products and a ballpark of price, it’s time to read peer reviews.  Log onto www.crytico.com and first enter your zip code to read reviews on mobility dealers.  Does one have better reviews than another?  Does the dealer respond to customer reviews?  Next, search for the products you have researched and read those consumer reviews.  Those reviews might help lean you in a certain direction or may steer you away from a product and/or mobility provider.

wheelchair review

Dealers and Providers
You’ve read the reviews and narrowed down a couple of dealers to contact.  Have a list of questions ready that you want to ask them, like:
1. What is the price of the product and any installation that may be involved
2. Ask them if they handle insurance if anything is covered from your previous research
3. Ask them about the product you have researched; do they recommend it, ask about their quality records, any warranty issues, etc.
4. If you are in the market for a wheelchair van or wheelchair, ensure you try it out to ensure a proper fit.

Remember to write down who you talked to, and when.  By the time you area at this step, you may have talked with a dozen people so your diligent notes will come in handy.

Notes, Notes, Notes
We cannot stress this enough; notes and more notes.  Don’t risk frustration and disappointment.

stair lift review

Have some fun and be your best advocate during the shopping process; no one is going to fight harder for you than you!  As always, don’t hesitate to reach out to us at Crytico for any assistance during this process.  844-CRYTICO / info@crytico.com

How Does Crytico Work – Part 3: Getting The Best Quote

At the core of Crytico.com is mobility reviews and empowering consumers to write and read reviews on thousands of mobility products and local providers who sell and install those products.  One benefit of having thousands of products and listed on the Crytico website is the ability for you to do research as well as get quotes and be connected with authorized distributors of those products.

How do I get a quote?
Glad you asked, it’s as easy as four steps:

1. Go to www.crtico.com and click on one of the 3 main verticals that fits he product you are researching.  There is Vehicle Mobility Products that would include anything that has to do with a vehicle, i.e. driving controls, lift seats, wheelchair securement, scooter lifts and wheelchair vans.  The second category is Personal Mobility Products that includes scooters, wheelchairs (both power and manual), standing aids, sporting adaptive equipment, etc.  The last category is Home Mobility Products which has to do with things in and around your home like stair lifts, ramps, ceiling rail systems, and platform lifts.

Mobility Vehicle Review2. Let’s say in this example the customer is looking for a wheelchair lift for their vehicle.  They would click on the “Lift” icon which takes you to a page of all types of wheelchair and scooter lifts for vehicles as shown below.

wheelchair lift

3. You can click on any product to (1) read about the product (2) read other customer’s reviews (3) click “more info” to get more information (4) get a quote if you are interested in buying that product.

joey brunu review4. This customer wanted to get a quote on this Bruno Joey wheelchair lift, so they clicked on “Get a Quote” which takes them to a consumer information screen.  Fill out the few pieces of information, hit “submit” and off your request goes to authorized vendors in your area that sell that product.

product inquiry on crytico

5. Sit back and let the quotes start coming in!  The information is sent to multiple suppliers to ensure you are getting the best quote for the product you need.  After you speak with the various local dealers, you can then go back to Crytico and read reviews on their service as written by their current customers.

We hope this information was useful.  Please contact us anytime with any questions; info@crytico.com or call 844-CRYTICO.

 

How Does Crytico Work – Part 2: Reading Reviews on Products and Services

In part 1 of this blog, we focused on writing reviews and rating mobility products and services.  In this blog post we will concentrate on making the most of those reviews that have been written by your peers.

First we should point out that Crytico is a great resource whether you’ve used mobility products / services for decades or are brand new to this world of assisted devices.  With thousands of products on the website and hundreds of local mobility providers, consumers can browse crytico.com and get introduced to products and services they didn’t know exist.  Once you find a product that may interest you, click the “more info” or “get quote” button to be connected with a dealer who sells that product.  You no longer have to visit dozens of websites to figure out who sells what where…let us do the work for you.  Crytico brings everything together in one website.

Crytico

Did you know there was such a think as Automatic Door Openers for your home?   What about Standing Devices which are a great help for caregivers?  People are surprised to hear that Toyota makes a Sienna minivan equipped with a transfer seat called the Auto Access Seat.  These products and thousands more are listed on Crytico.com.

Tips for reading reviews on Crytico.com

  • Are they real?  Yes!  Every reviewer on Crytico.com is authenticated to ensure 100% authenticity.  If we cannot make contact with the reviewer, the post is removed from our website.
  • Find reviews that give specific information.  Hearing that a product or local provider is “great” is always good to hear, but does that help your buying decision?  Did the person mention a particular person they like or a particular feature that makes their life easier/harder?
  • Don’t be turned off by “negative” reviews.  Sometimes negative reviews are written out of frustration that may exacerbate a situation.  Thoroughly read the review and see if that person’s grief is warranted and see if there is a string of negative reviews on the same issue.  This may be a red flag.
  • How does the company respond to reviews?  Whether you are in the market for a wheelchair van, or looking for a local dealer who sells handicap accessible vans, it’s nice to see how the companies respond to people who have taken the time to write reviews on their products and/or business.

As always, contact us with any questions; info@crytico.com!

Coming up in Part 3:  Getting the best quote 

 

 

How To Write a Thorough Online Review

For some people, the thought of writing an online review is scary and intimidating.  We wanted to share some tips to help you overcome any obstacles you may have with writing a review.  Remember that online reviews are merely your opinion, and everyone’s opinions are different; not better or worse, just different.  Reviews don’t have to be “perfect” but they should be genuine and factual.  Your opinion matters and is important to share with your peers, just as other reviews were integral in your search of products and services.

Here is a great article on How To Write an Online Review and it says, “Every good online review should include a few things, including the Who, What, Why, When, Where and How of your experience. It’s also important to keep other customers in mind when you sit down to write your review. Think about what you look for in online reviews and write in a similar manner.”

Mobility Review

In another informative article, How Writing a Good Review Can Help a Business You Love, it says, “If you ever have had a really bad experience at a restaurant, doctor’s office or other business, you may have quickly gotten online in order to write a negative review of the company or product so that you could warn others.  When you have a pleasant experience at a business, however, you might not think about doing so, but you should.  Positive reviews are just as important as negative ones, and writing good reviews can really help out a business that you love.”

Crytico Tips:

  1. Think before you write – whether your review is positive or negative, using the 24 hour rule is always a good idea to ensure you have some time to thoroughly think out what you want to say. You want your review to be helpful, collect your thoughts and take your time.
  2. Include important information and leave out the fluff – what specifically made your experience with a product or service great or not so great?  What features delight you or frustrate you?  If you owned the business in which you are reviewing, what would you like to know from your customers?
  3. Accuracy – keep in mind what exactly you are reviewing and focus on that specific product or service.  If you are reviewing a local mobility provider, ensure you are separating product issues that may be beyond their control and focus on the service they provide you irregardless of a product performance.  If you have a product you would like to review, find that product on Crytico.com and write an additional review on your experience specifically on that product.  There are many products that are “add on” equipment, like transfer seating or wheelchair conversions on minivans.  These are products that were added onto a van, like a Honda Odyssey or Dodge Grand Caravan.  Try to review only the mobility equipment that you purchased or had installed vs. the original car or van that it was put on.  The original vehicle is made by Honda or Dodge and many features are not in the control of the “add on” equipment manufacturers like VMI or Bruno.  If you are reviewing a wheelchair accessible van, focus on the features of the ramp, wheelchair maneuverability, etc. and things that are unique to the conversion.
  4. Uniqueness – some usefully information is what makes your experience unique to you.  Because Crytico is a website filled with products and services for people with mobility related issues, tell your story.  Are you a C4 Quadriplegic, or are you just needing a little help getting around?  These types of details will help future consumers of the product or service you review more educated since we know each person with a disability or mobility issue are very unique.  Click here to read a great review where someone described how they use a particular product.
  5. Timeframe – are you writing a review on a new product or used?  Did you visit the dealer/provider recently or was your experience in the past?  This information is very useful to future consumers as products and businesses are constantly changing and improving.

electronic word of mouth

Your voice and opinion is important; not only to future consumers of products like wheelchairs, stair lifts or wheelchair accessible vans, but also to the providers who sell them and the manufactures who make them.  Write your review today on Crytico.com!

My First Online Review!

For those seasoned online reviewers, do you remember the first review you posted on Yelp, Amazon, TripAdvisor, etc.?  What spurred you to take the time to write the review; did you have an incredible experience or did the restaurant/product fall short of your expectations?

As more and more reviews are coming through Crytico.com, it made me reflect back to my first online review.  As a lover of all things social, I hadn’t written an online review until last year, which is strange.  I asked myself why I hadn’t written reviews online, because I definitely read them before heading out to a new restaurant or purchasing new headphones, etc.  Did I not want the Websites to have my information?  Did I not want to get spammed with a bunch of junk email?  To this day, I am not sure of the reason, but the point is mute since I am now an avid online reviewer!

yelp and amazon reviews

My first review came after a wonderful experience at a neighborhood bar & grill while I was traveling for work.  I was staying in an area close to the Milwaukee airport which was littered with hotels.  There was only one decent restaurant in walking distance of all these hotels, and it was okay.  I went the first night and the whole crowd was travelers from the hotels in the area.  I really didn’t have any complaints, except I wanted something more authentic to Milwaukee; not just a restaurant that caters to one time guests and business travelers.

Mobility Reviews

On my second and last night in Milwaukee, I went online and did a search of other restaurants in the area and I found a neighborhood bar and grille that was a little over a mile away.  I went onto Yelp and read the reviews and decided to check it out.  The place wasn’t anything great, but it didn’t portray itself to be anything other than a neighborhood bar and grille, which is what I wanted.  I sat at the bar and enjoyed the lively conversation among the customers and the football that was on tv.  I ordered my food and a drink and by the time I left, I felt as if I was one of the family.  The food was okay, the ambiance was so-so, but the people is what made my experience so wonderful.  I felt that I would be doing my fellow travelers a disservice if I didn’t write a review on this place.

Use Crytico.com to tell your peers about products and services that make your lives a little more mobile!  Do you have a stair lift in your home that has made your 2nd floor easy to access?  How has your scooter or wheelchair made your life easier?  Tell your peers on Crytico.com.

Crytico

Complaint vs. Review – Is There a Difference?

As the word begins to spread about Crytico, there has been a common statement among consumers, “Oh good, so I can write about a problem I am having”.   While Crytico.com is a site built for you, our customers, you can choose to use it as you wish.  If you feel this is the medium to lodge a complaint, please do so, however, here are some things to think about before you write a “complaint” vs. a “review”.

Complaint

Here is feedback from customer service professionals as to the difference between a complaint and a review:

  • “Typically when you have a complaint with a product or service; you are seeking a resolution from the business”
  • “A complaint is when a customer does not feel their needs are met or heard”
  • “A customer review is subjective feedback which can be positive, neutral or positive
  • “A complaint is a reaction to a delivery or commitment not met.  A review might be a suggestion or better way to accomplish a process or build a better product”
  • “A complaint is something that might result in a corrective or preventative action and a review can be an opportunity for improvement”
  • One consumer wrote, “If I have a complaint, I expect something to be done.  If I am giving a review/feedback, I just feel something could be handled better and I want to share that information”.

write-review-md

 

If you have a complaint or expect some resolution from a manufacturer or mobility dealer, we suggest contacting them directly with your grievance so they can attempt to correct the situation.  While manufacturers and dealers will have access to Crytico.com, they may not be aware of your comment on the site and therefore won’t be able to rectify the situation. After making contact with them is a good time to write a review on your overall experience with that manufacturer or service.

An online review should be information for your peers so they can determine whether or not a particular product or dealer is worth their time/investment.  With that said, Crytico is your website, so feel free to use it as you wish:-)